If you send messages via support tickets by emailing email@example.com, email boxes may detect the replies as spam on occasion. These are standard spam security filters, and whitelisting addresses within your email account/settings will prevent messages (including support tickets) from being filtered out.
Whitelist or add firstname.lastname@example.org within your email account/settings if you're not receiving a reply back from our support team.
We reply to every single email and every single ticket sent. Always. If you don't hear back from us, it's because the reply wasn't received.